FAQ’s

FAQ’s

The size of the listing will determine the time of each service we provide. Photos typically take an hour every 2500 SQFT. Virtual tour take about an hour every 2000SQFT. Video an hour every 2500SQFT

Photos are ready for delivery the  following day by 5pm pending payment.

Photographer will provide an online link for Client to download after full payment has been made.  Digital materials will be delivered  both high-resolution and low resolution .jpeg file and  format.   The Photographer does not retain archives on the photographs and all Photographer responsibility for the photographs is completed at delivery. An expedited processing fee of $25 will be applied to expedited processing requests, in addition to additional requested processing services priced in accordance with the Photographer’s Standard Price List.  The 

Processing services include adjustment of white balance, contrast, composition and may employ dodge or shading techniques if appropriate for the photograph.

Additional processing requests will be added to the invoice.

Here in sunny South Florida, weather can be unpredictable especially in the summer months. In the case of heavy rain or tropical storm/hurricane, the photographer will contact the agent to reschedule. It is not an issue if the weather is cloudy, because we will replace skies in Photoshop.

The quick answer is no, providing we have full access to the property through a lock box, supra or access code. We do suggest that the agent or homeowner is there to make sure we capture exactly what shots and angles the client wants. we are not responsible for missing a particular shot if you do not discuss prior to shoot.

We will provide you with our preparation guide to help get the property set up for the shoot. The neater your home looks, the better the photographs will turn out.

Prepping the home is absolutely vital to successful listing photos. download link here Preparation guide

  • Property Preparation. Client will ensure the Property is ready for photographing prior to the scheduled shoot time. Photographer will not be responsible for any staging, cleaning, dusting, or moving of furniture.  Client will ensure any pets are contained during the session, and no pets will be included in the photographs. Client will alert Photographer prior to the session if pets will be present in the Property during the session.  All specific photographic requests must be received by Photographer at least two (2) calendar days prior to session. Properties not prepared properly upon arrival will be photographed, filmed, scanned as is. If client decided to reschedule the day of session a $45 dollar rescheduling fee will be applied. Cancellations will result in 50% of services fee.

Miami Real Estate Images owns the copyright to the photos and videos. We grant the client use of the photos for MLS, websites, social media, and printing purposes. These photos are non-transferable and non-exclusive. You are not allowed to give them to other agents.

  • Photographic Materials & Artistic Rights. No photographic materials will be released until the agreed upon amount is paid in full per the payment schedule outlined in this Agreement.  The Client will use the photographic materials in accordance with a Commercial License. The Photographer retains the right of discretion in selection and processing of the photographic materials released to the Client.  All photographic materials, including but not limited to negatives, transparencies, proofs, and previews, will be the exclusive intellectual property of the Photographer.  If necessary, Client will execute any documents and undertake any other reasonable action necessary to effectuate or memorialize ownership of all intellectual property by the Photographer.
  • Commercial License Terms. Photographer grants Client a license to reproduce, publicly display, and distribute the photographs for promotional and advertising purposes directly related to, and for the exclusive purpose of, listing the Property for sale or lease. Use of the photographs for any purpose not directly relating to the sale of the Property, Client must receive express written permission from the Photographer and pay additional fees, unless otherwise agreed to in writing. Client agrees to distribute the photograph(s), through Internet Usage and Physical Usage in a commercially reasonable manner and in such manner that will not harm the professional reputation of Photographer.  Further, the Client agrees not to utilize the photograph(s) in any illegal, libelous, scandalous, or such other manner that would tend to damage the image and reputation of the Photographer.
  • Internet usage (“Internet Usage”) includes digital distribution of the photographs for use on Client’s website, email marketing, broadcast program and related social media business platforms (e.g. Facebook, Twitter, Instagram) for the Client’s advertisement of the Property listing.  Client may upload photographs to any Multiple Listing Service (“MLS”) website solely for promotion of the property during the Term of this Agreement.  Regardless of any conditions of the MLS, at no time does this Agreement grant Client the right to transfer copyright, or any other exclusive rights as provided by 17 U.S.C. § 106. Photographs may contain copyright management information (CMI) at the discretion of the Photographer in the form of either 1) a copyright notice ©, and/or 2) other copyright and ownership information embedded in the metadata or elsewhere, unless otherwise agreed to by the Parties. Removing and/or altering such information is prohibited and constitutes violation of the Digital Millennium Copyright Act (DMCA) and Client will be responsible to the Photographer for any penalties and awards available under the statute. Client is responsible for ensuring that the photographs are removed from the MLS databases at the expiration of this Agreement.
  • Physical usage (“Physical Usage”) includes physical reproductions of the photographs for use in physical marketing activities (e.g. brochures, business cards, wall displays, and billboards) for the purposes of advertising the Property listing.  Client may not use the photograph(s) in merchandise or products for resale. 

Client may modify the images in commercially reasonable manners to facilitate distribution of the photographic materials as identified in this Agreement.  Modifications are limited to resizing, cropping and resolution adjustment to fit the distribution platform requirements.

Client will promptly call to the attention of Photographer the use of the photographs by any third-party which Client considers to be an infringement. Photographer and Client shall consult one another as to whether proceedings shall be brought against such third parties. In the event that Photographer and Client decide that action should be taken against such third parties, Photographer may take such action in their own name or, alternatively, Photographer may authorize Client to initiate such action in Photographer’s name. Licensee and Licensor agree to cooperate fully with one another to whatever extent it is necessary to prosecute such action, all expenses being borne by Photographer and all damages that may be recovered being solely for the account of Photographer.

These Commercial License Use terms survive any modification or termination of this Agreement, unless expressly revoked by Photographer.

  • Indemnification.  Client agrees to indemnify, defend and hold harmless Photographer and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Photographer provides to Client.  Claims against Photographer for the delivered artistic works must be brought to Photographer ‘s attention within one calendar (1) week from date of delivery.  At that time, the Client waives any right to submit a claim to Photographer for reimbursement of any fees previously paid or for her waiver or forgiveness of any fees that may still be outstanding. 

We ask to please remove all pets from the home during the photoshoot. If this is not possible, we suggest putting the animals in one room while the photo shoot takes place. Animals are not allowed on MLS listings photos and can easily damage costly camera equipment.

So for the sake of all parties involved, a plan should be put in place for house pets.

Yes, we are part 107 certified and insured, and we follow the guidelines set by the FAA.

Some areas will not be permit drone use. Other areas will require FAA clearance prior to the photoshoot. In the event we cannot fly a drone in your area, we will refund the full amount.

It is vital for all parties to show up at the designated time. We allocate a short time period between shoots and we need to arrive to the next client in a timely manner.

If the Client fails to show or provide appropriate access and materials, the entire Photographer’s Total Fee is due immediately. If the Client requests to reschedule or cancels 24 or fewer hours before the agreed upon photographic event date, a 25% rescheduling fee will be applied. Any Client that arrives late to the session will have the amount of time late deducted from the time allotted for the session. Photographer will not provide a partial refund or other compensation for the time deducted from the session due to late arrival of the Client. In the event that the weather conditions are not desirable, the session will need to be rescheduled and the reschedule fee will be waived. Due to liability and equipment damages, this decision will be at Photographer’s sole discretion.